This policy was established for the edge cases. My intent is to offer awesome products and world class coaching: anything less is unacceptable.
If you do find yourself in a financially tough situation or need move coaching, just let me know. I’ll do my best to be reasonable. However, below you’ll find the official Data Science CIO cancellation and refund policy.
Product Sales (books, etc.)
- All sales are final.
- At my discretion, reasonable efforts may be made to replace books damaged or lost in transit.
Services (executive coaching, speaking engagements, etc.)
- All sales are final.
- Data Science CIO does not offer refunds on coaching services.
- I am here to coach you to your highest level of success, and part of that is requiring a commitment from you that you are fully invested in your coaching package. When refunds are an option, you can have “one foot in” the work, and “one foot out” the door.
- It is to YOUR benefit to decide BEFORE purchasing your package and committing to work with me to be the right coach for you. If you’re in, you need to be 100% in, just as I will be for you. Should you need to reschedule a coaching session, you may do so by providing 48 hours’ notice before your session and making up the session within a week of the originally scheduled date.
- There are no refunds available on single sessions.
- Client can choose to cancel their coaching sessions at any time. The billing cancellation will be effective on the following billing period.
- Unless otherwise agreed in writing, payment is due in full (for the whole number of selected sessions) within 72 hours prior to the start of the first session.
- If you are late for an appointment, please understand that respecting the following clients, we may still need to finish at the agreed time. However, if you have not made yourself available within 15 minutes of our agreed start time, I will presume you have canceled.
- Sessions not canceled 48 hours in advance will not be eligible for make-ups, including the first session. Therefore, you must prioritize this work to receive the full benefit of your coaching package.
- First-session cancellations will be charged at the prevailing hourly rate (single session rate).
- Purchased sessions must be used in full—including all makeup sessions—within 30 days of purchase. No exceptions.